Refunds
Refund and Cancellation Policy
Last updated 14 October 2026. Zetavolt LLC, Florida, United States.
Plans on ZetaVolt are monthly, per company, and sold by Paddle.com Market Ltd (Paddle) as Merchant of Record on behalf of Zetavolt LLC. This policy is simple on purpose, and everything in it is self-serve on Plans and usage — no email, no waiting for a person.
A full refund within 14 days, for any reason
- You can ask for a refund within 14 days of any payment, for any reason, and that payment is refunded in full.
- It is automatic: press Request a refund on Plans and usage, or ask Paddle at paddle.net using the link on your receipt. The money goes back to the same card or account through Paddle.
- When a payment for a plan is refunded, the plan ends and the company returns to the Free plan. Everything you saved stays readable and exportable.
Cancel any time
- Press Cancel at the end of the month on Plans and usage. Your plan, people and add-ons stay until the end of the month you have paid for, then your company returns to the Free plan, and nothing more is charged.
- A downgrade to a smaller plan takes effect at the start of the next month; an upgrade takes effect at once, and the difference is prorated.
Billing mistakes
If you were charged by mistake — twice for one month, for a plan you did not choose, or after cancelling — it is refunded in full, with no window. Write to zetavolt@zetavolt.org with the invoice number from Paddle; the reply is automatic and the refund follows.
Payments that fail
If a payment does not go through, the plan is marked past due and you are asked to update your payment method on Plans and usage. Access continues for a short time; if it is not fixed, the company returns to the Free plan. Nothing is lost: everything stays readable and exportable.
Taxes and invoices
Sales tax or VAT is calculated and collected by Paddle at checkout where it applies, and refunded with the payment. Invoices are on Plans and usage under Manage billing and invoices.
Paddle’s terms
Purchases are sold by Paddle.com Market Ltd (Paddle) as Merchant of Record, so Paddle’s Buyer Terms and Refund Policy also apply to every payment.
Questions
Help answers questions about billing at any time, including about your own plan when you are signed in. Email zetavolt@zetavolt.org for anything else; it is answered automatically.